Shipping and Return Policy
Return Policy
We happily offer FREE returns within 30 days of purchase.
Return Process
1. Email us at info.shopelby@gmail.com and we will send you a return label within 1-2 business days.
2. Print your return label, pack the item and drop your package off at the local USPS store.
3. We'll refund your money as soon as we receive your items, and keep you notified every step of the way.
Shipping Policy
Thank you for visiting and shopping at Elby. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
UPS Ground |
3-5 business days |
$7.99 Unless Free Shipping Special |
Delivery delays can occasionally occur.
Elby only ships to addresses within the U.S.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
Damages
Elby is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.