Shipping and Return Policy

Return Policy

We happily offer FREE returns within 30 days of purchase. 

Return Process

1. Email us at and we will send you a return label within 1-2 business days. 

2. Print your return label, pack the item and drop your package off at the local USPS store.

3. We'll refund your money as soon as we receive your items, and keep you notified every step of the way.

Shipping Policy

Thank you for visiting and shopping at Elby. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

UPS Ground

3-5 business days

$7.99 Unless Free Shipping Special

Delivery delays can occasionally occur.

Elby only ships to addresses within the U.S.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.


Elby is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.